Refund Policy

At The Father Figure Clothing, we are committed to ensuring customer satisfaction. Please review our refund policy below for detailed information on order exchanges, cancellations, returns, and refunds.

Order Exchanges

To ensure a seamless transaction, we encourage you to carefully review your order details—such as size, design, and quantity—before completing your purchase. Unfortunately, we are unable to process exchanges for errors in these selections. However, you may cancel your order within 24 hours and place a new one with the correct details. If you need assistance, our support team is here to help.

Order Cancellations

You may cancel your order within 24 hours of placing it. After this timeframe, the order may have already entered processing, making cancellation unfeasible. Please note the following:

  • A 10% cancellation fee, based on the total order value, will be applied.
  • To cancel an order, please contact us via email at [email protected].

Returns and Refunds

We accept returns within 180 days of delivery. After this period, the order is considered final, and refunds will no longer be issued. Returns and refunds are allowed under the following conditions:

Eligible for Return or Refund:

  • Items arriving damaged or broken.
  • Products differing in design, size, or material from the original order.
  • Receipt of incorrect items.
  • Significant deviations from the product description.

Ineligible for Return or Refund:

  • Items that have been worn, washed, or altered.
  • Defective items not attributable to our oversight.
  • Items lacking original tags.
  • Items with minor, fixable thread issues.

Important: Returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please provide the following:

  • Shipping label or receipt.
  • Proof of purchase.
  • Evidence of defects (e.g., photos).
  • Relevant communications, such as email screenshots.

Return and Refund Process

  1. Contact Us:
    Send your inquiry to [email protected] with the necessary documentation.
  2. Eligibility Review:
    We aim to respond within 2-3 business days regarding your eligibility.
  3. Return Instructions:
    Follow the instructions provided in our confirmation email. Only send your package after receiving the return address.
  4. Shipping:
    Customers are responsible for the cost of return shipping. Be sure to include the carrier’s tracking number for returned items.
  5. Refund Confirmation:
    Once we receive your returned items, we will confirm receipt via email and notify you of the approval or denial of your refund request.

Refund Processing Time

Refunds are typically processed within 2 business days after we receive your return. Once approved, we will issue a full refund, including the original shipping costs.

If you encounter delays beyond 10-15 days, please contact your bank or credit card company for assistance with the refund.

Important Notes

  • Our return policy is valid for 180 days from the delivery date.
  • Customers are responsible for return shipping costs.
  • We are not liable for any damages or losses that occur during the return shipping process.
  • For ineligible requests or lost returns, customers will need to handle these matters independently.

Before starting a return, please contact our Support Team for assistance.

Need Help?

If you have any questions or need further assistance, please contact us at [email protected] or through our “Contact Us” page. Our support team is available Monday through Friday, from 9:00 AM – 6:30 PM (EST).

Thank you for choosing The Father Figure Clothing! We are here to ensure your satisfaction and provide the best possible shopping experience.