FAQ

Shopping Information

How do I find a product?
You can use our search bar at the top of the page to search for specific products or browse through our categories.

Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the "Add to Wishlist" button on any product page.

How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see an "Add to Cart" button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.

Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?
We accept major credit cards, debit cards, PayPal.

Is my payment information secure?
Yes, your payment information is secure. We use SSL encryption to protect your data and ensure a safe transaction process.

Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.

What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order Returns

What is your return policy?
We offer a 180-day return policy. You can return eligible items within 60 days of receiving your order.

How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.

Who pays for the return shipping?
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).

Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance at Support@thefatherfigureclothing.com.

For any further inquiries, feel free to contact our support team during our working hours: Monday – Friday, 9:00 AM – 6:30 PM (EST).