Refund Policy
At Thefatherfigureclothing, we strive to provide high-quality products and a seamless shopping experience. If you need to request a refund or return, please review our policy below.
Order Exchanges
To ensure a smooth transaction, please carefully review your order details—such as size, design, and quantity—before completing your purchase. We do not process exchanges for errors in these selections. However, you may cancel your order within 24 hours and place a new one with the correct details.
If you need assistance, our support team is always ready to help.
Order Cancellations
⏳ Cancellation Timeframe: Within 24 hours of order placement
You may cancel your order within 24 hours of placing it. Beyond this period, the order may have already entered processing, making cancellation unavailable. A 10% cancellation fee (based on the total order value) will be applied.
To cancel an order, please contact us via email at Support@thefatherfigureclothing.com.
Returns & Refunds
We accept returns within 180 days of delivery. After this period, the order is considered final, and refunds will no longer be issued.
Eligible Conditions for Returns & Refunds
✅ Items that arrive damaged or broken
✅ Products that differ in design, size, or material from the original order
✅ Receipt of incorrect items
✅ Significant deviations from the product description
Items Not Eligible for Return or Refund
⛔ Items that have been worn, washed, or altered
⛔ Defective items not caused by us
⛔ Items missing their original tags
⛔ Minor, fixable thread issues
⛔ Personalized/customized products that match the order details
🚨 Returned items must be in their original condition and packaging.
Refund Claim Requirements
To request a refund, please provide the following:
- Shipping label or receipt
- Proof of purchase
- Photos/videos showing the defect or issue
- Relevant email communications (if applicable)
Return & Refund Process
📩 Step 1: Contact Us
Send your refund request to Support@thefatherfigureclothing.com with the required documentation.
📤 Step 2: Approval & Instructions
We will review your request and respond within 2-3 business days regarding your eligibility. If approved, we will send you a return confirmation email with the return address.
📦 Step 3: Ship Your Return
- Only send your package after receiving our confirmation email.
- Provide the carrier’s tracking number for reference.
- Customers are responsible for the return shipping costs.
Refund Processing Time
💰 Refunds are typically processed within 2 business days after we receive your return. Once confirmed, we will issue a full refund, including the original shipping costs.
If you experience delays beyond 10-15 business days, please contact your bank or credit card company for further assistance.
Important Notes
- Our return policy is valid for 180 days from the delivery date.
- Customers are responsible for return shipping costs.
- We are not liable for damages or losses that occur during return shipping.
- For ineligible requests or lost returns, customers must handle these matters independently.
📌 Before returning an item, please contact our Support Team for assistance.
For any questions, feel free to reach out through our Contact Us page.
We appreciate your trust in Thefatherfigureclothing and are committed to providing the best service possible. 💙
Email: Support@thefatherfigureclothing.com
Phone: (209) 688 0305
Office Address: 1235 Oak Ridge Dr, Terrell, TX, 75160
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)